The product will perform according to and under the stated application use procedures for a period (as stated below) from the date of retail purchase for standard product or manufacturer ship date for custom made product:
a. mediven, duomed & Rejuva elastic compression stockings (RTW and Custom) will maintain the stated compression levels – 6 months
b. circaid juxtafit® premium leg – 1 year (defects after the first six months can be returned for repair only)
c. circaid graduate™ leg and arm – 1 year (defects after the first six months can be returned for repair only)
d. juxtafit® essentials lower leg, upper leg with knee, arm, and glove, juxtalite® lower leg, juxtacures® lower leg – 6 months
e. juxtafit® and juxtalite® ankle foot wraps – 90 days
f. circaid reduction kit upper and lower extremity – 60 days
g. circaid ancillary products (compression anklets, single band
ankle foot wrap, graduate hand cover, capri, socks, undersleeves, shelf strap and knee covers, etc) – Product will be replaced only if there is a manufacturing defect.
h. 6-month warranty on orthopedic rigid bracing straps and pads
i. 6-month warranty on medi protect soft support products
j. Medi PCS products have a three year warranty on the control unit and a one year warranty on the wearables provided all handling, wear and care instructions are followed
k. medi protect face masks – no warranty period, all sales are final due to the nature of the product use and sanitation concerns
l. circaid profile®
ready-to-wear and made-to-measure products: 30-day satisfaction guarantee – within the first 30 days after purchase, medi will replace or exchange the garment free of charge if the product is considered unacceptable.
made-to-measure products only: 1-Year New You guarantee – one free alteration to decrease custom garment’s size.